Arthritis Foundation

The Arthritis Foundation is the largest nonprofit organization dedicated to the prevention, control and cure of America's leading cause of disability.

At the Arthritis Foundation, I improved the flagship marketing website through enhanced interface design, interaction design, and information architecture, making the user experience more accessible, and user-friendly.

Web Design

Research

While analyzing data from Google Analytics and Alexa to uncover patterns in user behavior across the site, I determined that a significant number of users were searching for health-related content.  Following these paths, it was discovered that users were directed to broken links and sub-standard content pages.

Analysis

Using Semrush to analyze keyword trends, a discovery of "arthritis-related recipes" were among the most commonly searched keywords. After facilitating several UX activities including card sorting exercises, it helped the team to better index content with relevant tags.

Using a combination of click tests and surveys gave me a better understanding of different user segments and how each group navigated the site.

Application

I developed a series of scaleable, reusable components for use in the construction of the new website. This approach helped to create consistency across the design library and streamline the development of the project.

Working with medical writers and nutritionists, led to the creation of the health and wellness hub. Here, we repurposed old articles and created new articles based on data-driven demand from our users.

Results

I led key areas of the rebranding for the Arthritis Foundation website by defining user personas and designing content hubs around the users’ needs. We saw a 1900% increase in average session duration for health-related flows, a 3% decrease in the website’s bounce rate, and 3x in the speed of content development through the use of new reusable components via Kentico (CMS).

Blueprint Title

Blueprint Title is a tech-focused real estate closing and title insurance company. The core features of its application is designed to facilitate communication and sensitive data between parties across transactions.

Here, I led the design of new product features for the organization’s real estate transaction management system (RTMS).

App Design

Research

I began my approach with a heuristic evaluation. This method allowed me and my team to quickly identify UX flaws without the need for extensive user testing.

Many of the inconsistencies and challenges I discovered during the heuristic evaluation were validated by reviewing user data from FullStory sessions.

Application

I created the Mango Design System for Blueprint Title. This is a collection of intelligent user interface components, driven by a unique set of principles and guidelines.

The implementation of the design system is intended to enhance the usability of the Blueprint app as well as the organization's various workflows.

Status Tracker

The design system was vital in the design and development of features like the Status Tracker; a feature that allows users to view and manage the progress of a transaction and its related tasks.

Results

By leading the creation of an original design system, my team and I removed over 94,000 lines of code (26.5%!), cut build times in half, made improvements to the user interface in a way that provided clarity around the transaction's progress, and received overwhelming positive feedback from users on the quality and speed of the application.

Willow Lane Cabinetry

At Willow Lane Cabinetry, an online kitchen retailer, I optimized sales conversions by redesigning the website, with a focus on an improved, user-centered checkout flow.

Web Design

Research

Competitive analysis was made against “big box” retailers like Home Depot and Lowes to understand how they handled information architecture and user navigation. This inspired me to organize products in several ways, i.e, style, color, and finish. I created wireframes to focus on the arrangement of these product sections.

Usability Testing

Remote usability testing was conducted on the initial website with customers to better understand their pain points. Taking inspiration from user feedback, I developed a new visual language to harmonize the company’s digital assets.  A/B tests were run on said assets to validate them with customers.

Application

After my engagement with customers, user flows were made to reimagine the way users made purchases. With the new brand assets and user flows created, mockups were developed to show the changes necessary for an optimal checkout experience. Some changes include collapsable sections, security badges, inline form validation, and brand-related imagery.

Results

By redesigning the website, with a focus on an improved, user-centered checkout flow, I increased sales by 15% over 3 months as measured by sales data and VWO (Visual Website Optimizer).

Thunderbug

A sleek, functional, and original email client design; designed to explore information architecture and usability.

User Interface Design

Graphics

A variety of illustrations and other digital graphics from professional and personal projects.

Visual Design

Recommendations


Let’s talk

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